"Service shapes image, reputation achieves brilliance"—this is the service tenet that Quyang Senze Sculpture Co., Ltd. has always adhered to. We deeply recognize that in the highly competitive sculpture industry, high-quality service and reliable reputation are not only core components of the enterprise image but also the key to sustainable development and brilliant achievements. Therefore, we integrate service and reputation throughout the entire business process, providing customers with an experience beyond expectations through concrete actions and winning market recognition and respect with solid reputation.
In the pre-consultation stage, our professional customer service team greets every customer's inquiry with enthusiasm and patience. Whether customers contact us by phone, online, or in person, we respond promptly, providing detailed answers to their questions regarding product materials, production craftsmanship, customization processes, and price budgets. We carefully listen to customer needs, record every detail requirement, and provide preliminary project suggestions, allowing customers to feel our professionalism and sincerity during the consultation process. Meanwhile, we offer free on-site survey services for large-scale sculpture projects, providing more targeted design and production suggestions based on actual conditions such as on-site environment and spatial dimensions.
In the design communication stage, our design team conducts in-depth docking with customers. Designers fully respect customers' creative ideas, combining their professional knowledge and experience to create personalized design plans. During the design process, we regularly report the design progress to customers, feedback design ideas in a timely manner, and revise and improve according to customer opinions. We encourage customers to actively participate in the design process, ensuring that the final design plan perfectly aligns with their needs and expectations through two-way communication. Additionally, we provide customers with detailed design explanations, including design concepts, reasons for material selection, and process implementation methods, enabling customers to have a clearer understanding of the plan.
In the production and manufacturing stage, we adhere to transparent management, allowing customers to fully control product quality and production progress. We establish exclusive production files for each customized project, detailing every link in the production process and quality inspection results. Customers can inquire about the production status of the sculpture at any time through online platforms or phone calls, and we also regularly send production progress photos and videos to customers for their peace of mind. During production, if technical difficulties arise or plan adjustments are needed, we communicate with customers immediately to jointly discuss solutions, never making arbitrary decisions. Meanwhile, we strictly control raw material quality and production process standards, with professional quality inspectors conducting inspections at every process to ensure that the final delivered product meets relevant national standards and customer quality requirements.
In the installation, commissioning, and after-sales service stages, we also go all out. For large-scale sculpture projects, we dispatch professional installation teams to conduct on-site installation and commissioning. The installation team has rich installation experience, ensuring that the sculpture is firmly installed and accurately positioned, while also conducting on-site safety protection and sanitation cleaning. After installation, we provide customers with usage and maintenance training, informing them of daily maintenance methods and precautions for the sculpture. In terms of after-sales service, we commit to providing customers with long-term quality assurance services. During the warranty period, if the sculpture has quality problems caused by non-human factors, we will promptly dispatch staff for repair or replacement. We respond to customer inquiries and needs within 24 hours to ensure that their problems are resolved in a timely manner.